Customer Loyalty Agent - $21.50/hr + Incentives, Hybrid

The role

Customer Loyalty Representatives preserve customers and their safety by providing personalized monitoring solutions via inbound phone calls. You will work to meet performance goals and collaborate with team members to reach high level team goals.

What you will do

• Preserve customers and their safety by providing personalized monitoring solutions via inbound phone calls
• Take and apply feedback from coaches and leaders to continuously improve performance
• Communicate with exemplary interpersonal skills in the workplace
• Provide technical assistance for basic consumer electronics and software
• Empathize with customers to convey a high level of care
• Work independently and in a team environment
• Follow direction and address customer concerns
• Collaborate with team members to help reach high level team goals

Required qualifications

• 2+ years of proven success in a sales or customer retention role
• Proven ability to consistently meet and exceed individual metrics
• Comfortability talking about technical and safety issues
• Great problem solving skills
• Strong consultative skills
• Proven record of outstanding attendance and timeliness in a structured environment
• Strong work ethic and the drive to contribute to company goals
• Clear and effective phone communication skills
• Ability to work independently and in a team setting
• Ability to prioritize in a fast-paced environment and excellent time management skills
• Positive, can-do attitude and eager for continuous improvement
• Strong commitment to customer happiness and satisfaction

Benefits

• Comprehensive total rewards package
• Annual bonus program
• Equity
• Medical benefits
• Retirement benefits
• Lifestyle benefits
• Free SimpliSafe system and professional monitoring for your home
• Employee Resource Groups (ERGs)

Before you apply

• Must be eligible for certification as an electronic security employee
• Requires submitting fingerprints to the Virginia Department of Criminal Justice Services (DCJS)
• Requires national criminal records search and Virginia criminal history search
• Requires final certification approval from DCJS
• COVID-related health and safety requirements may include vaccination, mask wearing, social distancing and daily health checks

About the company

SimpliSafe is a high-tech home security company. They have a no-ego culture of collaboration and innovation.