HVAC Service Manager

The role

You will lead and coach the Tech Generated Lead (TGL) team. You will manage technicians performing service and maintenance calls to generate replacement leads.

What you will do

• Lead, coach, and hold accountable a team of TGL (Silo) Technicians
• Track and improve team KPIs: TGLs generated, close rate on TGLs, average ticket, and maintenance agreement sales
• Ride along with technicians to coach diagnostics, homeowner conversations, and photo documentation
• Set clear criteria for when a call should be turned over, and make sure techs apply them consistently
• Work with Comfort Advisors and Dispatch so TGLs are handed off quickly
• Run daily huddles and weekly one-on-ones, and report team results to the General Manager
• Interview, hire, and onboard new technicians with the Recruiting team
• Uphold safety standards, company policies, and a strong customer experience on every call

Required qualifications

• 3+ years of residential HVAC experience, including at least 1 year leading or training technicians
• Strong residential HVAC diagnostic knowledge
• A track record of hitting performance numbers (sales, turnover, close rate, or average ticket)
• Valid driver's license and an acceptable driving record
• Field work includes summer heat above 100°F, attics, and rooftops
• Lifting and carrying up to 50 lbs
• Climbing ladders
• Kneeling or crouching in tight spaces

Nice to have

• Experience running a tech turnover, lead-generation, or replacement sales program
• Field service software experience (ServiceTitan or similar)
• Experience with performance-based or commission pay plans

Benefits

• Medical, dental, and vision insurance
• 401(k)
• Paid time off
• Company vehicle
• Ongoing leadership and sales training
• A path into senior operations leadership as the department grows

About the company

Sierra is growing our Tech Generated Lead (TGL) team and needs a leader to run it.