AVP, Commercial and Scale Customer Success

The role

You will lead the Commercial, Scale, and Digital customer segments to drive retention and expansion. You will build scaled, AI-driven capabilities and manage a team of Regional Vice Presidents and CSMs.

What you will do

• Lead the Commercial, Scale & Digital strategy.
• Own outcomes including GRR, NRR, adoption, time-to-value, and expansion.
• Design segment-specific engagement models.
• Identify and drive programs to improve team ability to drive revenue outcomes.
• Build and deploy scaled, AI-driven capabilities like agents and automations.
• Evolve customer-facing engagement strategy and internal team capability.
• Own risk management and escalations across segments.
• Partner with Sales to drive expansion and CSQLs.
• Partner cross-functionally with Product, Marketing, Support, Enablement, Operations, and Finance.
• Hire, coach, and develop a team of CS Regional Vice Presidents and CSMs.

Required qualifications

• Proven leadership at scale leading Customer Success teams of 20+ people as a manager of managers.
• Direct accountability for retention (GRR) and expansion outcomes.
• Experience scaling Commercial CS motions for mid-market/commercial/SMB segments in a high-growth SaaS company.
• Experience building digital-only or hybrid engagement models.
• Rigorous, data-first operating discipline.
• Hands-on AI builder with experience building AI agents, automations, and/or apps.
• Experience owning account risk and forecasting inputs in partnership with Sales and Renewals.
• Excellent cross-functional communication and influence.
• Willing to work from Sigma's San Francisco or New York office 4 days per week.

Nice to have

• Domain expertise in technical, data-centric products such as Analytics, business intelligence, or application platforms.

Benefits

• Equity
• Generous health benefits
• Flexible time off policy
• Paid bonding time for all new parents
• Traditional and Roth 401k
• Commuter and FSA benefits
• Lunch Program
• Dog friendly office

About the company

Sigma is the AI Apps and agentic analytics platform built on the cloud data warehouse. The company reached $200M in annual recurring revenue in April 2026.