Silananotechnologies
Senior Staff Customer Quality Engineer
Alameda, CA. Posted 2 months ago
The role
This person will own the customer-facing quality relationship for the company's product line. They will manage qualification, complaint resolution, and ongoing performance while translating customer requirements into internal quality commitments.
What you will do
- Serve as the primary quality point of contact for customers.
- Lead PPAP/APQP submissions and approvals for new customer programs and changes.
- Own customer-specific requirements and ensure they flow into internal specifications and the QMS.
- Lead customer complaint and RMA investigations using 8D problem solving.
- Represent quality in customer program reviews and host audits or quality business reviews.
- Partner with plant manufacturing quality to translate requirements into corrective actions.
- Maintain and improve customer quality documentation in alignment with ISO/IATF and APQP/PPAP.
- Track and report customer quality performance trends.
Required qualifications
- Minimum of 12 years of related experience with a Bachelor’s degree; or 8 years and a Master’s degree; or a PhD with 5 years experience; or equivalent experience.
- Experience with battery materials, powder or particle-based products, or closely related chemical/materials manufacturing.
- Demonstrated experience owning customer quality relationships, including PPAP/APQP submissions, CSR management, and complaint/RMA resolution.
- Strong knowledge of IATF 16949 (or equivalent automotive/high-reliability QMS standards) and core quality tools: FMEA, control plans, 8D, SPC, MSA.
- Strong cross-functional collaboration skills.
- Excellent written and verbal communication skills.
- Direct experience presenting to customers in QBR or audit settings.
- Ability to operate a computer and other office equipment in a fixed location.
Benefits
- Benefits
- Perks
- Equity
- Bonuses
About the company
Sila is a next-generation battery materials company. They engineer and manufacture battery materials to increase energy density and accelerate the mass adoption of electric cars.