Sr. Account Manager

The role

The Sr. Account Manager will serve as the primary point of contact for assigned customer accounts and lead implementation and delivery projects. This role involves coordinating cross-functional teams and managing project plans, schedules, and budgets.

What you will do

• Serve as the primary point of contact for assigned customer accounts and build trusted relationships with customer stakeholders.
• Lead customer implementation and delivery projects from kickoff through completion.
• Develop project plans, schedules, milestones, budgets, and risk mitigation strategies.
• Coordinate cross-functional teams including Product, Engineering, Data Science, Customer Support, and customer teams.
• Monitor project progress, manage risks, and communicate status to executive stakeholders.
• Manage change requests and ensure projects are delivered on time, within scope, and to customer expectations.
• Facilitate governance meetings, business reviews, and executive updates.
• Drive customer adoption and long-term success while identifying opportunities for future engagement.
• Gather customer feedback to influence product and service improvements.

Required qualifications

• Bachelor's degree in Business, Engineering, Information Systems, Supply Chain, or a related field.
• 7+ years of experience in Account Management, Project Management, Customer Delivery, Consulting, Enterprise Program Management, or a related customer-facing role.
• Proven experience leading complex customer-facing projects.
• Strong project planning, scheduling, stakeholder management, and organizational skills.
• Experience coordinating cross-functional teams and managing multiple priorities.
• Excellent written, verbal, presentation, and problem-solving skills.

Nice to have

• Business-level proficiency in Japanese, Korean, or Mandarin Chinese, both spoken and written is highly preferred.
• Experience with battery, semi-conductors, aerospace/automotive industries
• Experience working with customers in Japan and/or South Korea.
• Experience with AI, analytics, optimization, or enterprise software implementations.
• Experience working with international customers and multicultural teams.
• Organizational Change Management

Benefits

• Equity and Salary compensation depends on experience
• Health, Dental, Vision plans provided
• 401k matching provided
• 20 days of PTO per year
• approximately 15 paid US holidays per year

About the company

SirenOpt is building the manufacturing intelligence layer for advanced materials. They developed the PlasmaSens manufacturing intelligence platform to help manufacturers visualize, understand, and control material behavior.