Commercial Manager, D2C - Change & Go-To-Market

The role

This role shapes and delivers strategic e-commerce initiatives at a global scale. You will turn customer, market, and trading insights into commercial strategies and own the end-to-end go-to-market lifecycle for PlayStation products and services.

What you will do

• Shape e-commerce and GTM strategy
• Drive analytical decision-making
• Build commercial cases and KPI frameworks
• Embed experimentation and personalization
• Own the full GTM lifecycle
• Create performance visibility
• Lead cross-functional orchestration and change
• Build scalable e-commerce playbooks

Required qualifications

• 5+ years of experience in management consulting, commercial strategy, e-commerce, digital commerce, growth, product, or Go-To-Market
• Commercial modelling experience including opportunity sizing, forecasting, scenario analysis, business-case development, and assessing incremental revenue and customer value
• Strong hands-on analytical capability including working with SQL, Tableau or similar BI tools, spreadsheets, KPI modelling, segmentation, funnel diagnostics, and AI-enabled analytical tools
• Structured, hypothesis-driven problem-solving
• Experience with experimentation and optimization including A/B testing, test design, and measurement
• Strong e-commerce and customer-lifecycle understanding
• Ability to connect strategy to execution
• Strong cross-functional leadership with communication, facilitation, and stakeholder-management skills
• Experience leading business readiness and change for new digital capabilities, customer propositions, or commercial operating models

Nice to have

• Experience supporting transactional e-commerce, digital storefronts, Direct-to-Consumer, technology, games, or entertainment
• Product management or agile delivery experience

Benefits

• Medical
• Dental
• Vision
• Matching 401(k)
• Paid time off
• Wellness program
• Employee discounts for Sony products
• Possible bonus package

Before you apply

• Sony Interactive Entertainment conducts background checks at the offer stage

About the company

Sony Interactive Entertainment (SIE) is the company behind the PlayStation brand. It is a dynamic technology company and an entertainment leader.