IT Systems Analyst

The role

You will maintain and advance Microsoft 365 and collaboration technologies. This includes managing operational support, enhancing processes, and overseeing governance across Teams, SharePoint, OneDrive, Exchange Online, and Microsoft Entra ID.

What you will do

• Support Microsoft 365 operational initiatives, governance efforts, and platform improvements.
• Analyze ticket trends and recurring issues for process improvement and automation.
• Maintain and improve runbooks, knowledge articles, and process documentation.
• Support identity and access governance activities including RBAC, MFA, PIM, and access reviews.
• Coordinate intake, tracking, and documentation of Microsoft 365 integration requests.
• Gather requirements and coordinate with engineering, security, governance, and support teams.
• Support high-priority incidents and blocking issues through coordination and follow-up.
• Facilitate meetings, stand-ups, and cross-functional discussions.
• Develop and sustain project tracking, status updates, reporting, and dashboards.
• Support testing, rollout coordination, and post-implementation follow-up for platform changes.

Required qualifications

• 3–5+ years providing support for Microsoft 365 technologies in a corporate setting.
• Practical experience with Microsoft Teams, SharePoint Online, OneDrive, Exchange Online, and Microsoft Entra ID.
• Experience working within enterprise ITSM settings such as ServiceNow or Jira Service Management.
• Knowledge of identity and access governance principles including RBAC, MFA, PIM, and Conditional Access.
• Strong organizational, communication, documentation, and collaborator coordination skills.
• Experience supporting operational processes, governance workflows, or technical initiatives across cross-functional teams.
• Strong analytical and problem-solving skills.
• Familiarity with Agile methodologies, Scrum practices, and team coordination workflows.
• Experience developing documentation, reports, presentations, and operational communications.

Nice to have

• Experience providing support for Microsoft 365 governance, platform operations, or tenant modernization initiatives in enterprise environments.
• Familiarity with Microsoft Intune, identity governance, and enterprise security guidelines.
• Exposure to PowerShell, Power Platform, Microsoft Graph, automation workflows, or reporting solutions.
• Experience coordinating integrations, migrations, or operational improvement initiatives.
• Exposure to Generative AI technologies such as Microsoft 365 Copilot, ChatGPT Enterprise/OpenAI, Anthropic Claude, Gemini, or similar enterprise AI platforms.
• Experience supporting additional SaaS platforms such as Google Workspace, ServiceNow, Salesforce, or others.
• Experience supporting large-scale collaboration environments with a focus on operational improvement and governance.

Before you apply

• Sony Interactive Entertainment conducts background checks at the offer stage for all new employees.

About the company

Sony Interactive Entertainment (SIE) is the company behind the PlayStation brand and a subsidiary of Sony Group Corporation. It is a dynamic technology company and an entertainment leader.