Staff Production Operations Engineer

The role

You will lead application operations and production support for internal and public-facing services in AWS and container environments. You will define production operations architecture, scale automation tools, and provide rotational on-call support to ensure platform availability and resiliency.

What you will do

• Lead application operations and production support for services in AWS and container environments
• Define and evolve production operations architecture, readiness standards and reusable patterns
• Architect and scale tools, scripts and automation frameworks
• Establish CI/CD operational gates, production validation practices and governance mechanisms
• Advance observability, event correlation and operational metrics
• Partner with SRE, data services, CI/CD, service engineering, platform hosting, product and business teams
• Lead performance, capacity, infrastructure modernization and cost optimization for services
• Use AI-assisted and agentic tools to accelerate development and operational automation
• Provide rotational on-call support and improve incident workflows
• Lead RCA and systemic fixes for recurring production issues

Required qualifications

• Staff-level hands-on engineer comfortable with software development, systems engineering, production operations and service architecture
• System Architect and full-stack engineer
• Proven ability to define operational standards, quality gates, reusable frameworks and governance practices
• Independent technical leader
• Strong systems-thinking and troubleshooting depth across runtime, cloud, Kubernetes/EKS/UKS, network, observability, release and incident layers
• Distributed service architecture and operations, Unix/Linux systems internals, networking, TCP/IP, HTTP/HTTPS, DNS, load balancing and API troubleshooting
• AWS service operations, including ALB, Route 53, API Gateway, Lambda, RDS, DynamoDB, ElastiCache and Java/API services
• Containers and orchestration, including Docker, Kubernetes, EKS/UKS and Fargate
• Automation and software development in Python, Go or Java
• Source control and configuration management using GitHub/Git, Ansible, Chef or similar
• Infrastructure as Code and CI/CD using Terraform, CloudFormation, Jenkins, Spinnaker or comparable tooling
• Observability, incident management and collaboration tooling such as Datadog, CloudWatch, Splunk, Grafana, BigPanda, Slack, JIRA and ServiceNow

Nice to have

• Payment processing, commerce, entitlement, wallet, fraud or financial systems experience

Benefits

• medical
• dental
• vision
• matching 401(k)
• paid time off
• wellness program
• employee discounts for Sony products
• bonus package

Before you apply

• Sony Interactive Entertainment conducts background checks at the offer stage for all new employees

About the company

Sony Interactive Entertainment (SIE) is the company behind the PlayStation brand. It is a subsidiary of Sony Group Corporation and a dynamic technology company and entertainment leader.