Sr Manager, Fraud Operations, Investigations, & Grey Markets

The role

You will lead a global team responsible for fraud investigations, operational risk mitigation, and grey market enforcement across the PlayStation ecosystem. You will develop investigative capabilities and partner with cross-functional teams to identify threats and implement controls.

What you will do

• Lead and develop a global team for fraud and abuse monitoring, investigations, and grey market enforcement.
• Oversee fraud and abuse detection, monitoring, and investigative programs.
• Own chargeback operations and dispute management strategies.
• Drive PlayStation's grey market strategy by identifying unauthorized reseller activity and marketplace manipulation.
• Partner with cross-functional teams to develop scalable fraud and abuse prevention strategies.
• Translate operational insights into policies, automation opportunities, and product enhancements.
• Establish and manage operational KPIs, service levels, and quality standards.
• Provide executive reporting on fraud trends, emerging risks, and operational performance.
• Lead workforce planning, process improvement, and capability development.

Required qualifications

• 12+ years of experience in fraud operations, investigations, trust & safety, chargeback operations, or a related field.
• 5+ years of people leadership experience.
• Proven experience building and scaling fraud operations, investigations, chargeback management, and risk programs in a digital commerce, marketplace, fintech, gaming, or technology environment.
• Deep understanding of fraud typologies, account security, payment fraud, chargeback and dispute management, digital commerce abuse, and grey market activity.
• Demonstrated success leading cross-functional initiatives and influencing stakeholders.
• Strong analytical, operational, and strategic problem-solving skills.
• Exceptional communication and executive presentation skills.
• Bachelor's degree or equivalent experience in Business, Finance, Economics, Computer Science, or a related field.

Nice to have

• Experience in gaming, digital entertainment, eCommerce, or subscription-based businesses.
• Experience leading global teams and driving operational transformation through automation and technology.
• Japanese language skills

Benefits

• Medical
• Dental
• Vision
• Matching 401(k)
• Paid time off
• Wellness program
• Employee discounts for Sony products

Before you apply

• Sony Interactive Entertainment conducts background checks at the offer stage, which may include criminal background checks.

About the company

Sony Interactive Entertainment (SIE) is the company behind the PlayStation brand and a subsidiary of Sony Group Corporation. It is a dynamic technology company and entertainment leader.