IT Support Specialist

The role

The Studio IT Support Specialist provides helpdesk, desktop, and limited system administration support. This role involves maintaining client technology and building support relationships with internal business teams.

What you will do

• Provides helpdesk-level coverage and support for internal clients
• Coordinates, diagnoses, and troubleshoots incoming employee requests
• Solves technical problems involving desktop, laptop or network services
• Provides timely resolution of problems or escalation to technical personnel
• Develops, documents, and implements standard operating procedures
• Performs first and second level support for workstation and mobile systems
• Interfaces directly with end users to lead and resolve incidents
• Establishes and maintains direct relationships with business units
• Performs inventory management and workstation build technologies
• Configures and manages user account provisioning and permissions

Required qualifications

• Identifies and resolves problems in a timely manner
• Strong in client hardware and software
• Strong email/messaging troubleshooting experience
• Mid to advanced-level understanding of Windows OS
• Skilled in Microsoft Office Suite and other production software packages (Adobe, Maya, Zbrush, Visual Studio, etc.)
• Must understand and communicate system concepts to end users and technical teams
• Familiar with the concepts behind a distributed build system
• Basic networking skills
• Knowledge of security concepts and industry best practices
• Ability to interact effectively with others on varying technical competency, vendors, management, and staff

Nice to have

• Familiarity with enterprise storage technologies (SAN, NAS, iSCSI) – NetApp, EMC, HDS
• Linux and Mac OS experience are both a strong plus
• Appreciation and experience in platform/computer/video gaming is preferred!

Benefits

• Medical
• Dental
• Vision
• Matching 401(k)
• Paid time off
• Wellness program
• Employee discounts for Sony products
• May be eligible for a bonus package

Before you apply

• Sony Interactive Entertainment conducts background checks at the offer stage
• Background checks may include criminal background checks

About the company

Sony Interactive Entertainment (SIE) is the company behind the PlayStation brand. It is a dynamic technology company and an entertainment leader.