Senior Business Analyst, PlayStation Store

The role

You will lead the business analysis workstream for complex commercial initiatives for PlayStation Store and PlayStation Direct. You will translate business needs into requirements for Product, Engineering, Analytics and Data Science teams to build ecommerce products and tools.

What you will do

• Translate complex business needs into clear, structured and testable business requirements
• Work with business leaders and subject-matter experts to structure ambiguous problems
• Collaborate across Business, Product, Engineering, Analytics and Data Science teams
• Assess how proposed products, features and business changes affect customers and business operations
• Map current and future-state business processes
• Partner with Product, Analytics and Data Science teams to test commercial hypotheses
• Influence senior stakeholders through structured problem framing and evidence-based recommendations
• Share Business Analysis practices with other analysts

Required qualifications

• Extensive experience in Business Analysis within digital commerce, subscriptions, retail or related fields
• Demonstrated experience planning and leading business analysis for complex initiatives
• Demonstrated experience partnering with Product, Engineering, Analytics and Data Science teams
• Strong understanding of eCommerce customer journeys, commercial drivers and operational processes
• Proven ability to engage business leaders and subject-matter experts
• Demonstrated experience mapping and improving complex business processes
• Strong communication and influencing skills
• Comfortable working across regions, time zones and cultures
• Resilient and adaptable in ambiguous, fast-moving environments

Nice to have

• Knowledge of payments, finance and supply chains
• Experience integrating AI/ML into business solutions
• Familiarity with digital content management and publishing
• Awareness of governance and ethics in AI and data practices
• Experience working in multicultural, international environments
• Bachelors Degree or equivalent

Benefits

• medical
• dental
• vision
• matching 401(k)
• paid time off
• wellness program
• employee discounts for Sony products
• possible bonus package

Before you apply

• Sony Interactive Entertainment conducts background checks at the offer stage

About the company

Sony Interactive Entertainment (SIE) is the company behind the PlayStation brand. It is a dynamic technology company and an entertainment leader.