Network Engineer (Game Support)

The role

You will provide technical support and guidance to developers and publishers across PlayStation platforms. You will investigate technical issues, collaborate with internal teams, and contribute to the development of developer-facing tools and documentation.

What you will do

• Provide technical support and guidance to developers and publishers through support portals, online channels, on-site visits, training sessions, and industry events.
• Develop and maintain understanding of PlayStation network services, APIs, tools, and technologies.
• Investigate technical issues and coordinate escalations with internal teams.
• Collaborate with teams across SIE regions to resolve partner issues.
• Act as a technical liaison between developers, publishers, and internal groups.
• Gather, document, and communicate partner feedback to engineering and product teams.
• Contribute to the development and improvement of developer-facing tools, services, documentation, and internal processes.
• Participate in project and software development work, including enhancing tools and automating workflows.
• Deliver technical training and presentations to developers and publishers.

Required qualifications

• Familiarity with programming and scripting languages such as JavaScript, Python, C/C++, XML, or HTML.
• Familiarity with APIs, web services, networking concepts, or online service technologies.
• Experience in digital technologies, software development, technical support, or the gaming industry.
• Strong technical problem-solving and analytical skills.
• Excellent verbal and written communication skills.
• Strong organizational and time-management skills.
• Ability to work effectively in an international and multicultural environment.
• Proactive, collaborative, and approachable.
• Flexible and adaptable.
• Strong attention to detail.
• Bachelor’s degree or equivalent practical experience.

Nice to have

• Experience in developer relations, developer support, technical support, or another partner-facing technical role.
• Experience developing internal tools, utilities, or automation.
• Experience with game development, production, or release management.
• Experience delivering technical training, presentations, or developer-facing documentation.
• An interest in emerging technologies, online gaming, network services, and broader industry trends.

Before you apply

• Sony Interactive Entertainment conducts background checks at the offer stage for all new employees.

About the company

Sony Interactive Entertainment (SIE) is the company behind the PlayStation brand. It is a dynamic technology company and an entertainment leader.