Technical Product Support Engineer

The role

You will provide technical and engineering support to repair centre operations partners in Europe, Africa, Middle East and Australia. You will manage repair improvement initiatives and work with HQ on the introduction of new models and diagnostic tools.

What you will do

• Provide continuous technical support to repair partners on diagnostic tools, equipment and processes
• Cooperate with wider technical teams in solving technical and quality issues
• Distribute and manage technical equipment to repair partners
• Provide technical guidance and support for new product introduction and launch
• Support implementation of new operational set up and maintenance of repair processes
• Review and distribute technical requirements to repair centres
• Support users of internal bespoke applications and assist troubleshooting
• Provide training on new models, equipment or techniques to repair centres
• Drive process improvement initiatives with repair partners to achieve KPI targets
• Work on repair centre efficiencies such as production flow, assembly and test

Required qualifications

• 2+ years of experience in an electronic engineering or manufacturing environment or be a graduate with the necessary skills
• Good understanding of software installation/configuration and interpreting error logs
• Understanding and interpretation of hardware faults at circuit board level and diagnostics
• Good understanding of electronics equipment and tools
• Technical mind-set
• Experience troubleshooting electronic products and electronic embedded systems
• Technical background in predominantly hardware but also software
• Experience introducing new technical equipment into an established repair environment
• Ability to manage the distribution of latest firmware releases
• Ability to prioritise work and deliver to deadlines
• Fast and efficient computer user with solid experience with MS Office

Nice to have

• Basic project management skills such as planning and monitoring progress
• Appreciation of data analysis and able to determine trends
• Knowledge of an additional European language
• Experience of working in a multi-lingual environment
• Good technical understanding and ability to learn the use of new tools quickly
• Experience in the consumer electronics sector
• Strong financial acumen
• Experience in using Confluence web based application
• Experience in using Jira software application

Benefits

• Discretionary bonus opportunity
• Private Medical Insurance
• Dental Scheme
• 25 days holiday per year
• On Site Gym
• Subsidised Café
• Free soft drinks
• On site bar
• Access to cycle garage and showers

Before you apply

• Sony Interactive Entertainment conducts background checks at the offer stage

About the company

Sony Interactive Entertainment (SIE) is the company behind the PlayStation brand and a subsidiary of Sony Group Corporation. It is a dynamic technology company and entertainment leader.