Staff Solutions Architect

The role

The Senior Solutions Architect shapes the technical approach for moving employee technology support toward predictive detection and self-healing. This person defines target architectures, integration patterns, and implementation guidance for cross-platform employee technology.

What you will do

• Lead technical discovery for complex, cross-platform employee technology opportunities.
• Define target architectures, integration patterns, and implementation options.
• Design the flow from service and endpoint signals through detection, diagnosis, remediation, and outcome recording.
• Set reusable standards for APIs, identity, data handling, observability, testing, rollback, and operational ownership.
• Assess build versus buy options and emerging AI capabilities.
• Define how ServiceNow, Moveworks, Jira, Slack, Nexthink, Jamf, Microsoft Intune, Microsoft 365, and Microsoft Graph exchange signals and actions.
• Create reference patterns for API integration, event handling, identity and access, and workflow orchestration.
• Partner with platform owners to align designs with enterprise architecture, security, privacy, and operational standards.
• Design a portfolio of use cases for proactive detection, guided self service, assisted support, and controlled self healing.
• Define safeguards for AI assisted workflows.

Required qualifications

• Significant experience designing and delivering enterprise integrations or automation across multiple teams and platforms.
• Evidence of making sound architecture decisions and guiding solutions from concept through production operation.
• Strong knowledge of APIs, scripting or software engineering, security controls, reliability, and operational design.
• Ability to explain technical tradeoffs and work effectively with engineering, operations, platform, and business stakeholders.
• Degree in a relevant field or equivalent practical experience.
• Experience developing reference architectures and guiding multi-platform engineering without formal line management authority.
• Ability to assess AI enabled automation for safety, quality, maintainability, and measurable service value.

Nice to have

• Digital workplace and service platforms such as ServiceNow, Nexthink, Moveworks, Jamf, Intune, Microsoft 365, Jira, or Slack.
• AI assisted service workflows, cloud services, and enterprise architecture methods.

Benefits

• Discretionary bonus opportunity
• Private Medical Insurance
• Dental Scheme
• 25 days holiday per year
• On Site Gym
• Subsidised Café
• Free soft drinks
• On site bar
• Access to cycle garage and showers

Before you apply

• Sony Interactive Entertainment conducts background checks at the offer stage for all new employees (which may include criminal background checks for some roles).

About the company

Sony Interactive Entertainment (SIE) is the company behind the PlayStation brand. It is a dynamic technology company and an entertainment leader.