ServiceNow Developer (Contractor)

The role

A mid-level ServiceNow Developer will support and enhance the global ServiceNow platform. The role involves operational support, platform development, integrations, maintenance, and documentation.

What you will do

• Support queue management, incident investigation, and request fulfillment.
• Monitor platform health, logs, scheduled jobs, and integrations.
• Document issues, findings, resolutions, and follow-up actions.
• Participate in agile team activities including stand-ups and planning.
• Develop and maintain integrations using IntegrationHub, Flow Designer, REST or SOAP APIs, and MID Servers.
• Configure, develop, test, and enhance ServiceNow solutions.
• Support platform upgrades, patches, clones, releases, and routine maintenance.
• Translate business requirements into technical solutions.
• Create and maintain technical documentation including solution designs and runbooks.
• Ensure work complies with governance, security, privacy, and data-protection requirements.

Required qualifications

• Bachelor’s degree or equivalent
• Approximately 3–5 years of relevant experience with ServiceNow, another enterprise workflow platform, or a combination of related education, training, and practical experience.
• Working knowledge of ServiceNow configuration and development concepts.
• Experience with ITSM processes such as Incident, Change, Problem, or Request Management.
• Experience with JavaScript or a comparable scripting language.
• Foundational understanding of REST APIs, web services, authentication, and data integrations.
• Ability to investigate technical issues, document findings, and communicate when assistance is needed.
• Ability to collaborate with technical and nontechnical colleagues.
• ServiceNow Certified System Administrator certification, or willingness to obtain it.

Nice to have

• Experience with IntegrationHub, Flow Designer, REST or SOAP integrations, or MID Servers.
• Familiarity with CMDB, Discovery, Service Mapping, Hardware Asset Management, or Software Asset Management.
• Exposure to source control, automated testing, CI/CD, or ServiceNow Automated Test Framework.
• Experience with Platform Analytics or Performance Analytics.
• Familiarity with capabilities such as Virtual Agent, AI Search, or Now Assist.
• ServiceNow certifications such as Certified Application Developer or relevant implementation specialist credentials.

Benefits

• medical
• dental
• vision

Before you apply

• Sony Interactive Entertainment conducts background checks at the offer stage for all new employees.

About the company

Sony Interactive Entertainment (SIE) is the company behind the PlayStation brand. It is a dynamic technology company and an entertainment leader.