Lead Global D2C Excellence & Transformation Manager

The role

The Head of Global D2C Transformation will lead the global Direct-to-Consumer Operations transformation agenda for PlayStation. This role acts as the interface between B2C/D2C commercial teams and the Operations division to support global growth.

What you will do

• Lead the global D2C Operations transformation roadmap
• Build relationships with global commercial, business, and operations partners
• Drive operational readiness for D2C initiatives and geo-expansion
• Create and present insights to identify strategic improvement opportunities
• Partner with Operations functions to improve customer service and efficiency
• Establish governance, forums, reporting, and performance metrics
• Translate commercial ambitions into operational capabilities and delivery plans
• Prioritize requirements based on impact, growth, cost, and complexity
• Take ownership of the D2C Operations MRP Roadmap
• Track progress and performance against the transformation agenda

Required qualifications

• 12+ years’ experience in Operations, Transformation, D2C, eCommerce, Supply Chain, Commercial Operations, or a related field
• Experience working in a global matrix organization with senior commercial and operations stakeholders
• Strong understanding of D2C/eCommerce business models, customer expectations, and operational requirements
• Proven ability to translate commercial strategy into operational plans and delivery programs
• Strong program leadership, governance, and stakeholder management skills
• Excellent written, verbal, and presentation skills
• Demonstrated ability to influence across functions, regions, and levels of seniority
• Strong analytical capability with experience turning data into actionable recommendations
• Commercial awareness and strong financial acumen

Nice to have

• MBA or BA/BS in Business, Supply Chain, Operations, Strategy, or another related field

Benefits

• Medical
• Dental
• Vision
• Matching 401(k)
• Paid time off
• Wellness program
• Employee discounts for Sony products
• Possible bonus package

Before you apply

• Sony Interactive Entertainment conducts background checks at the offer stage

About the company

Sony Interactive Entertainment (SIE) is the company behind the PlayStation brand and a subsidiary of Sony Group Corporation. It is a dynamic technology company and entertainment leader.