Global Account Operations Manager

The role

You will lead strategic programs and projects for the Global Account Management team. This includes redesigning core programs and processes to create scalable operating models. You will work with GAM leaders and cross-functional partners to create executive-quality materials and data-backed recommendations.

What you will do

• Lead strategic programs and projects through scoping, planning, delivery, measurement and continuous improvement
• Drive the redesign of core GAM programs
• Own and evolve key operating mechanisms
• Structure ambiguous problems and build data-backed recommendations for senior leadership
• Create executive-ready presentations, briefings and updates
• Analyze data from multiple sources to track program performance
• Build and maintain dashboards, reporting standards and metrics
• Support the GAM Rhythm of Business including account planning and forecasting
• Represent the GAM team across SIE working cross-functionally with finance, legal and other internal teams
• Manage timelines, dependencies and risks across multiple workstreams

Required qualifications

• 5+ years of experience in management consulting, strategy and operations, business operations, program management, or a related field
• Proven ability to structure complex problems and turn them into clear, actionable recommendations
• Exceptional executive communication skills
• Strong analytical skills and comfort using data, dashboards and metrics
• Advanced proficiency in PowerPoint and Excel
• A track record of building or redesigning processes
• Ability to manage competing priorities and multiple stakeholders in a fast-paced, ambiguous environment
• Strong stakeholder management skills
• A solution-oriented builder mindset, intellectual curiosity, and eagerness to take on stretch challenges
• Bachelor's degree in Business, Economics, Engineering or a related field, or equivalent relevant experience

Nice to have

• Experience at a management consulting firm, or in a strategy, business operations or program role at a leading technology or platform company
• Experience working in or supporting partner-facing, account management or commercial organizations
• Interest in gaming, media or entertainment

Benefits

• medical
• dental
• vision
• matching 401(k)
• paid time off
• wellness program
• employee discounts for Sony products
• bonus package

Before you apply

• Sony Interactive Entertainment conducts background checks at the offer stage

About the company

Sony Interactive Entertainment (SIE) is the company behind the PlayStation brand. It is a subsidiary of Sony Group Corporation and a dynamic technology company and entertainment leader.