QA Manager

The role

You will oversee the delivery of high-quality QA testing services across multiple PlayStation Studios titles. You will manage resource planning, budget oversight, and people leadership for QA teams.

What you will do

• Oversee the delivery of high-quality QA testing services across assigned PlayStation Studios titles.
• Build and maintain strong relationships with PlayStation Studios development teams and internal stakeholders.
• Develop and execute service engagement strategies for assigned studios and partners.
• Collaborate with QA leadership and Production teams to develop resource plans and oversee budgets.
• Identify opportunities to improve testing efficiency, resource utilisation and service delivery processes.
• Lead, coach and mentor QA team members, supporting performance management and career development.
• Manage Service Level Agreements (SLAs) and Operational Level Agreements (OLAs).
• Facilitate regular studio engagement meetings and provide updates on testing progress, risks, and budgets.
• Act as a key escalation point for assigned studios throughout the Software Development Lifecycle (SDLC).
• Partner with QA leadership and cross-functional teams to improve QA methodologies.

Required qualifications

• 3+ years of experience in a management role, demonstrating proven leadership capabilities, team management and people development.
• Strong understanding of QA testing methodologies, frameworks, processes and Software Development Lifecycle (SDLC) practices.
• Experience managing QA service delivery, including testing operations, project requirements and stakeholder expectations.
• Proven experience in resource planning, budget oversight and operational performance management.
• Demonstrated ability to lead, coach and develop teams, including performance management and staff development.
• Strong stakeholder relationship management skills.
• Experience identifying operational challenges, managing delivery risks and driving process improvements.
• Excellent communication, organisational and problem-solving skills.
• Experience working within the interactive media, gaming or video game development industry.

Nice to have

• Experience working with global or cross-cultural teams in a matrix organisational structure.
• Familiarity with Testing as a Service (TaaS), IT service management or service delivery operations.
• Knowledge of ITIL best practices and continuous service improvement principles.
• Relevant professional certifications such as PMP, PRINCE2, ITIL, ISTQB or Lean Six Sigma.
• Experience developing training programmes, succession plans and team capability-building initiatives.
• A bachelor's degree in a relevant discipline or equivalent professional experience.
• ISTQB or other industry-standard testing qualifications.
• Project management certification (PRINCE2, PMP).
• Continuous Service Improvement certification (such as Lean Six Sigma, ITIL).
• Insights and team-building training.

Benefits

• Opportunities for professional growth and development.

Before you apply

• Sony Interactive Entertainment conducts background checks at the offer stage for all new employees (which may include criminal background checks for some roles).

About the company

Sony Interactive Entertainment (SIE) is the company behind the PlayStation brand and a subsidiary of Sony Group Corporation. SIE is a dynamic technology company and an entertainment leader.