Senior Manager, Service Reliability/Software Engineering

The role

You will lead Site Reliability and Sustainability Engineering teams to ensure the reliability, resilience, and sustainability of PlayStation Store platforms. You will manage engineers to improve operational health and modernize critical customer experiences.

What you will do

• Own the reliability, availability, performance, and operational health of customer-facing PlayStation Store platforms.
• Establish and evolve SRE practices across observability, SLOs, capacity, resilience, automation, incident management, and operational readiness.
• Partner with development teams to build reliability and operability into the software lifecycle.
• Lead operational readiness for major launches, seasonal events, and high-traffic business moments.
• Drive continuous improvement through incident learning, automation, and systemic remediation.
• Lead Sustainability Engineering and modernization efforts to address technical debt and legacy technology retirement.
• Leverage telemetry, operational data, and emerging AI/ML capabilities to identify risk.
• Develop engineering roadmaps balancing immediate operational needs with long-term investments.
• Recruit, mentor, and develop engineers and engineering leaders.
• Build strong cross-functional partnerships and communicate technical health and risks to leadership.

Required qualifications

• Significant experience leading software engineering, SRE, production engineering, or technical operations teams supporting large-scale distributed systems.
• Demonstrated experience managing and developing high-performing teams, including line managers, senior, and staff-level engineers.
• Strong understanding of SRE principles and practices, including availability, SLOs/SLIs, observability, incident management, capacity planning, resilience, and automation.
• Experience operating high-volume, customer-facing platforms.
• Strong technical background to engage with engineers and architects on system design, scalability, reliability, and operational tradeoffs.
• Experience partnering with software development teams to improve operability, production readiness, and resilience.
• Proven ability to lead through complex production incidents and drive systemic improvements.
• Experience developing and executing multi-quarter technical strategies and engineering roadmaps.
• Strong communication and cross-functional leadership skills.
• Experience with cloud-native technologies such as AWS, Kubernetes, Terraform, CI/CD platforms, and modern observability tooling.

Nice to have

• Experience supporting commerce, e-commerce, payments, digital storefronts, or large-scale consumer platforms.
• Experience leading modernization or Sustainability Engineering programs for mature or legacy platforms.
• Experience designing or operating multi-region, highly available distributed architectures.
• Familiarity with security, compliance, vulnerability, and operational risk management at scale.
• Experience applying AI/ML, intelligent automation, or advanced analytics to operational engineering challenges.
• Experience preparing platforms for major global events and unpredictable traffic patterns.

Before you apply

• Sony Interactive Entertainment conducts background checks at the offer stage for all new employees.

About the company

Sony Interactive Entertainment (SIE) is the company behind the PlayStation brand and a subsidiary of Sony Group Corporation. It is a dynamic technology company and entertainment leader.