Hardware Fleet Operations Specialist

The role

This role focuses on Linux terminal-based troubleshooting, investigating recurring issues, and managing the hardware lifecycle. You will partner with engineering groups to transition support work and build lightweight scripts to reduce manual effort.

What you will do

• Respond to operational support requests in a 24/5 environment meeting SLAs.
• Troubleshoot and support Linux-based hardware systems using terminal-based tools.
• Identify recurring operational issues and work with engineering teams to stabilize workflows.
• Create, update, and maintain runbooks, troubleshooting guides, and internal documentation.
• Develop and maintain lightweight scripts or simple automation.
• Support the transition of operational workloads from engineering teams.

Required qualifications

• 2-3 years of hands-on experience supporting or troubleshooting Linux-based systems.
• Prior experience in a technical support, operations, or IT service delivery role.
• Comfortable in working primarily in Linux terminal environments.
• Experience following and improving runbooks, documentation, and operational processes.
• Familiarity with ticketing systems such as Jira or ServiceNow in an operations context.
• Strong written and verbal communication skills.

Nice to have

• Linux terminal-based troubleshooting
• Basic scripting or automation (e.g., Bash, Python, or similar)
• IT support fundamentals, including systems and basic networking concepts (Network+ level or equivalent)

Before you apply

• Sony Interactive Entertainment conducts background checks at the offer stage for all new employees.

About the company

Sony Interactive Entertainment (SIE) is the company behind the PlayStation brand. It is a subsidiary of Sony Group Corporation and a dynamic technology company.