Solution Manager - The Orchard

The role

The Solutions Associate Manager (Korea) acts as the primary client-facing operational and administrative liaison between local partners and global teams. This person will manage client onboarding, digital release logistics, financial escalations, and performance analytics.

What you will do

• Oversee the complete operational and administrative onboarding lifecycle of new Korean artists and labels.
• Guide clients through the onboarding process and conduct platform demonstrations.
• Resolve payment blockers by processing financial and banking documentation.
• Manage administrative catalog transitions including payee changes and client offboarding.
• Manage complex digital release setups and advanced metadata updates.
• Act as the local escalation point for product blocks or copyright and compliance flags.
• Coordinate with centralized Operations to process catalog adjustments and takedowns.
• Deliver release schedules and metadata updates to major domestic DSPs.
• Establish and manage a structured data reporting routine to monitor streaming trends.
• Analyze listener demographics and playlist performance to provide actionable insights.

Required qualifications

• Minimum 5+ years of total professional experience in digital operations, client administration, or content distribution.
• At least 2+ years of direct experience within music distribution, record label, or digital media platforms sectors.
• Solid understanding of digital supply chain workflows, metadata standards, and streaming platform mechanics.
• Proficiency with platform tools (eg. Spotify for Artists, iTunes Connect, or YouTube CMS) and proprietary backend content system.
• Proactive problem solver with a strong financial/contractual baseline.
• Highly advanced organizational skills.
• Professional fluency in both English and Korean is required (written and spoken).

Nice to have

• A strong advantage in digital media, content, music or platform-based businesses

Benefits

• Inclusive, collaborative, and global community
• Modern office environment
• Investment in professional growth and development

About the company

The Orchard is a leading music distribution company and a wholly owned subsidiary of Sony Music Entertainment. It operates in over 40 markets worldwide, partnering with labels of all sizes to make music available across digital and physical retailers.