Business Solutions Specialist - PDEGO

The role

This person will support a portfolio of business units by serving as a business-facing, execution-focused contact. They will build and maintain business systems, automations, and workflows for US and international markets.

What you will do

• Serve as the day-to-day point of contact for assigned business units' stakeholders
• Run requirements-gathering, testing, and feedback sessions with end users and mid-level stakeholders
• Build and maintain business systems, automations, and workflows
• Write specs for integrations with internal Sony Music systems
• Support data migrations for assigned business units
• Escalate bigger technical or architectural questions
• Identify and develop power users within each business unit
• Run basic training sessions and office hours with end users on using AI tools
• Track adoption/usage of the solutions you support and help report on outcomes
• Follow established governance, privacy, and compliance guardrails

Required qualifications

• 2-5 years in business/systems analysis, solutions consulting, and hands-on no-code/low-code platform development and administration in an enterprise setting
• Comfortable running point with business unit stakeholders on day-to-day requirements and testing
• Solid process-mapping and documentation skills
• Tool-agnostic and eager to learn new platforms as needed

Nice to have

• Music industry experience
• media & entertainment adjacency a plus
• Hands-on Airtable experience
• Hands-on A.I. experience using tools such as Claude Cowork, ChatGPT Work, Google Gemini
• Interest or early experience coaching end users on self-service AI tool use

Benefits

• Medical, dental, vision, life & disability coverage
• 401K + employer matching
• Company-paid identity theft protection
• Resources for pets, mental health and meditation resources
• Industry-leading fertility coverage
• Fully paid leave for childbirth or bonding
• Fully paid leave for caregivers
• Programs for loved ones with developmental disabilities and neurodiversity
• Subsidized back-up child and elder care
• Reimbursement for adoption, surrogacy, tuition, and student loans
• Investment in professional growth and development
• Time off for a winter recess

About the company

Sony Music Entertainment works in more than 70 countries, supporting a diverse roster of international superstars, developing and independent artists, and visionary creators. The company operates at the intersection of music, entertainment, and technology.