Account Manager - Ceremony of Roses

The role

You will coordinate, manage, and execute merchandising projects for multiple clients. This includes overseeing the design, manufacture, sale, and fulfillment of products for artist tours, retail, events, and ecommerce.

What you will do

• Oversee a roster of managed accounts to meet and exceed KPIs.
• Communicate with internal team members by setting timelines and maintaining cross-functional channels.
• Develop and execute a 12-18 month roadmap for each managed account.
• Provide timely responses to internal team members and client inquiries within 24 hours.
• Implement and refine processes to minimize errors and mitigate potential issues.

Required qualifications

• 3-5 years of experience in merchandising, sales, brand management, or equivalent experience in artist management, booking agency or record label.
• Ability to prepare and present business plans, strategic insights, and difficult news to stakeholders.
• Experience in an apparel production environment.
• Ability to communicate with production teams and manage production processes with partners.
• First-hand tour or merchandise sale experience.
• Experience in advancing merchandise and partnering with venues and venue staff.
• Familiarity with D2C strategies.
• Familiarity with the Shopify platform.
• Experience in a role requiring strict confidentiality.
• Outstanding organizational skills.
• Ability to maintain composure and effectiveness in stressful situations.
• Proven track record of managing client relationships and delivering results against growth targets.

Benefits

• Medical, dental, vision, life & disability coverage
• 401K + employer matching
• Company-paid identity theft protection
• Resources for pets, mental health and meditation
• Industry-leading fertility coverage
• Fully paid leave for childbirth or bonding
• Fully paid leave for caregivers
• Programs for loved ones with developmental disabilities and neurodiversity
• Subsidized back-up child and elder care
• Reimbursement for adoption, surrogacy, tuition, and student loans
• Investment in professional growth and development
• Time off for a winter recess

About the company

Sony Music Entertainment works in more than 70 countries supporting a diverse roster of international superstars and independent artists. Ceremony of Roses is Sony Music’s merchandise partner, serving a roster of global talent.