Senior Software Engineer, Data Operations - PDEGO

The role

The Senior Software Engineer, Data Operations will own the reliability, observability, and operational health of the data platform. This role involves building monitoring systems, responding to production incidents, and automating operational work.

What you will do

• Build and maintain monitoring systems, alerting pipelines, and health dashboards
• Take an active role in production incident response
• Identify and build automation for repetitive operational work
• Work on Snowflake infrastructure through Terraform
• Collaborate with Data Engineering on system design and code reviews
• Write and maintain runbooks, incident response playbooks, and platform documentation
• Support analyst enablement by improving platform reliability, query performance, and data accessibility
• Suggest and implement improvements to team tooling, processes, and operational practices

Required qualifications

• 6-8+ years in software engineering with meaningful experience in SRE, platform engineering, or data infrastructure roles
• Proven record of contributing to production incident response, including stakeholder communication and post-incident analysis
• Deep understanding of monitoring and observability: alerting design, SLO definition, dashboards, and root cause analysis across distributed systems
• Hands-on experience with Snowflake or equivalent data warehouse at an operational level
• Experience with infrastructure-as-code
• Strong debugging skills across cloud infrastructure, data pipelines, and distributed systems
• Familiarity with data pipeline tooling (Fivetran, dbt, Airflow, or equivalent)
• Clear, proactive communicator
• Motivated to reduce toil through automation and scalable process
• Interested in music and learning the intricacies of the music business

Nice to have

• Terraform experience strongly preferred
• AWS experience preferred

Benefits

• Modern office environment
• Investment in professional growth and development
• Platform to contribute to social impact, diversity, equity and inclusion initiatives
• Private medical cover
• Generous pension scheme
• Life assurance
• Income protection
• Music industry perks
• Time off over winter break

Before you apply

• Applicants must be at least 18 years of age
• You will need to agree to the terms of the privacy policy before submitting information

About the company

Sony Music Entertainment works in more than 70 countries, supporting a diverse roster of international superstars, developing and independent artists, and visionary creators. The company is a member of the Sony family of global companies.