EOI - Sonder Responder - ACT

The role

Sonder Responders provide in-person support to members in coordination with the Support Centre. You will also assist the Response Network Manager with recruitment, training, and operational procedures.

What you will do

• Provide in-person support to members
• Recruit, train and manage critical incident response capability
• Conduct stakeholder engagement to support business and operational outputs
• Nurture partnership relations, engagement and training
• Provide input to operational procedures and network management
• Conduct emergency and non-emergency support responses

Required qualifications

• Empathy
• Sharp situational awareness
• Confidence to conduct welfare checks
• Ability to deliver psychological first aid (PFA)
• High emotional intelligence
• Calm under pressure
• Strict professional boundaries
• Cultural competence across diverse backgrounds
• Ability to work autonomously
• High self-awareness, motivation, and self-management
• Sound judgement under pressure
• Availability for a flexible, 24-hour on-call roster

Nice to have

• Social Workers
• Crisis Counsellors & Hotline Responders
• First Responders (Paramedics, Police, Firefighters)
• Defence Force Personnel
• Community Health Workers
• Disaster Relief/NGO Volunteers
• Flight Attendants
• WHS/Workplace Wellbeing Specialists
• Chaplains

Before you apply

• Successful candidates are required to complete a National Police Check
• Successful candidates are required to complete a Working with Children's Check

About the company

Sonder is a 24/7 safety and wellbeing service provider. The company uses a mobile platform to provide support from safety, medical, and mental health professionals.