Sonder Responder

The role

Sonder Responders provide in-person support to members in coordination with a Support Centre. You will also assist the Response Network Manager with recruitment, training, and operational procedures.

What you will do

• Provide in-person support to members
• Recruit, train and manage critical incident response capability within your area
• Conduct stakeholder engagement to support business and operational outputs
• Nurture partnership relations, engagement and training
• Provide input to operational procedures and network management
• Conduct emergency and non-emergency support responses

Required qualifications

• Serving and former workers from the identified industries are eligible to apply
• Empathy
• Sharp situational awareness
• Confidence to conduct welfare checks
• Ability to deliver psychological first aid (PFA)
• High emotional intelligence
• Calm under pressure
• Strict professional boundaries
• Cultural competence across diverse backgrounds
• Ability to work autonomously
• High self-awareness, motivation, and self-management
• Sound judgement under pressure

Nice to have

• Social Workers
• Crisis Counsellors & Hotline Responders
• First Responders (Paramedics, Police, Firefighters)
• Defence Force Personnel
• Community Health Workers
• Disaster Relief/NGO Volunteers
• Flight Attendants
• WHS/Workplace Wellbeing Specialists
• Chaplains

Benefits

• Remuneration for on-call availability
• Remuneration for incident response

Before you apply

• Complete a National Police Check
• Complete a Working with Children's Check

About the company

Sonder is a 24/7 safety and wellbeing service provider that uses a mobile platform to provide support from safety, medical, and mental health professionals. The company has over 1,000,000 members across Australia, New Zealand, and the UK.