Customer Insights Partner

The role

You will partner with enterprise customers to turn workforce health, safety and wellbeing data into insights for senior leaders. You will manage a portfolio of around 40 accounts and use an AI delivery pod to prepare evidence based insights.

What you will do

• Partner with significant enterprise customers
• Turn workforce health, safety and wellbeing data into conversations for senior leaders
• Manage a portfolio of around 40 accounts
• Use an AI delivery pod to prepare evidence based insights for P&C leaders, CFOs and CEOs
• Spot where Sonder can create more value for a customer
• Hand off expansion opportunities to the sales team

Required qualifications

• 5+ years in roles with direct accountability for senior client relationships, in enterprise account management, management consulting, or senior HR, Risk or WHS roles with large customer facing experi
• Proven experience working with C-level and senior executives in enterprise organisations
• A strong analytical mindset, with the ability to read a dataset, spot what matters and form a clear point of view
• Comfort interrogating and refining AI generated outputs, with a genuine appetite for using AI as a core working tool
• Executive presence, with the confidence to hold and defend a view in front of senior stakeholders
• Commercial instincts to recognise an expansion opportunity in conversation and qualify it precisely
• Excellent written and verbal communication skills
• Organisation to manage a book of accounts to a high standard
• Eligible to work in Australia
• Available to spend time at Sonder offices and customer sites

Nice to have

• Valid driving licence

Benefits

• Hybrid and flexible working environment
• Free access to the Sonder app with 24/7 support for employees and families
• Paid parental leave: 12 weeks for Primary Carers and 4 weeks for Secondary Carers
• Primary Carers return to work at 80% for the first 3 months at full pay
• Access to Claude, Gemini and other tools
• 2 days of study leave
• Employee Share Option Plan (ESOP)
• Salary Packaging and novated leasing
• $250 annually to fund to invest in wellbeing
• Free coffee
• Dog-friendly office in Sydney HQ
• 2 days per year of volunteer leave

Before you apply

• Eligible to work in Australia
• Required to complete a National Police Check
• Required to complete a Working With Children Check

About the company

Sonder provides 24/7, real-time support from a team of safety, medical, and mental health professionals through a mobile platform. The company has grown across Australia, New Zealand, and the UK since 2017.