Customer Marketing Manager

The role

You will own marketing across the full customer lifecycle. You will build programs and campaigns to help customers launch, stay engaged, renew, and grow, while turning customers into advocates through case studies and stories.

What you will do

• Own marketing across the full customer lifecycle
• Build programs and campaigns to help customers launch, stay engaged, renew and grow
• Turn happy customers into advocates through case studies, references and stories
• Work closely with Customer, Sales, Member, Product and RevOps teams

Required qualifications

• 5+ years in marketing
• At least 2 years in customer, lifecycle or retention marketing
• Experience running automated, multi-channel campaigns end to end
• Hands-on HubSpot experience
• A clear, engaging writer
• Customer-first and commercially minded
• Organised and data-driven
• Practical with AI, using it day to day across content, personalisation and reporting
• A tertiary qualification in marketing, communications, business or a related field, or equivalent experience

Nice to have

• Experience in SaaS, health-tech or B2B2C businesses
• A valid driver's licence

Benefits

• Hybrid and flexible working environment
• Free access to the Sonder app with 24/7 support for employees and their families
• Access to Claude, Gemini and other tools
• 2 days of study leave
• Access $250 annually to fund to invest in your wellbeing
• Free coffee
• Dog-friendly office in Sydney HQ
• 2 days per year of volunteer leave

About the company

Sonder redefines workplace health, safety, and wellbeing through a blend of technology and human expertise. The company supports over one million members and 200+ team members globally.