Product Manager / Senior Product Manager

The role

You will own the roadmap for the Sonder member app. You will move the app from episodic support to continuous, connected care through care plans, AI-powered guidance, and new product add-ons.

What you will do

• Own the roadmap for the Sonder member app
• Move the app from episodic support to continuous, connected care
• Define and own a product roadmap and set objectives linked to business goals
• Explain product priority trade-offs to engineers, customers, clinical and non-clinical stakeholders and leadership
• Co-design with clients and build trusted relationships
• Run user research with end users
• Own initiatives end to end across an allocated engineering team through to go to market

Required qualifications

• Track record of owning a consumer-facing mobile product and moving outcomes
• Experience defining and owning a product roadmap and setting objectives that link to business goals
• Sound judgement on product priorities
• Ability to explain a trade-off to engineers, customers, clinical and non-clinical stakeholders and leadership
• Confidence with customers and co-designing with clients
• Ability to build trusted relationships and run user research with end users
• Experience owning initiatives end to end across an allocated engineering team through to go to market
• Practical fluency with AI in workflow and in putting it in front of users
• Care for the people the product serves

Nice to have

• Previous experience working in the health tech or health care product space
• Deep passion for health tech or health care

Benefits

• Hybrid and flexible working environment
• Free access to the Sonder app with 24/7 support for employees and families
• Paid parental leave: 12 weeks for Primary Carers and 4 weeks for Secondary Carers
• Primary Carers return to work at 80% for the first 3 months at full pay
• Access to Claude, Gemini and other tools
• 2 days of study leave
• Employee Share Option Plan (ESOP)
• Salary Packaging and novated leasing
• $250 annually to fund wellbeing
• Free coffee
• Dog-friendly office in Sydney HQ
• 2 days per year of volunteer leave

Before you apply

• All Sonder employees are required to complete a National Police Check

About the company

Sonder provides a mobile platform with 24/7, real-time support from safety, medical, and mental health professionals. Founded in 2017, the company supports over one million members globally.