Senior Collections Analyst

The role

The Senior Collections Analyst oversees accounts receivable portfolios and applies collection strategies. This person addresses payment problems and supports cash flow management in partnership with customers and the Sales team.

What you will do

• Oversee a portfolio of high-value accounts with complex collection needs.
• Follow up on overdue balances to meet cash flow and DSO targets.
• Perform collection follow-up through phone calls, e-mails, account reviews, and customer discussions.
• Maintain accurate and up to date collection records and documentation.
• Establish payment arrangements and settlements within company policy.
• Escalate past-due accounts and propose suitable next steps for resolution.
• Maintain positive and professional relationships with customers and stakeholders.
• Analyze aging reports and collection measures to uncover patterns and risks.
• Produce regular reports covering collection results, disputes, bad debt risk, and projected cash receipts.
• Research and resolve customer concerns related to invoices, pricing, and payments.

Required qualifications

• Bachelor’s degree in Accounting or Business Administration.
• Six or more years of experience in accounts receivable, collections, credit, or finance operations.
• Solid knowledge of collection methods, cash application, and credit administration.
• Advanced skills in Microsoft Excel and financial reporting applications.
• Hands-on experience with Oracle ERP system.
• Clear and effective written and verbal communication.
• E-billing portals.

About the company

SonicWall has delivered a partner-first unified cybersecurity portfolio for more than 30 years. The company helps organizations simplify security operations and achieve better security outcomes.