Customer Success Manager

The role

You will grow long-term profitable customer relationships by making strategic, operational and measurable contributions to business objectives. You will act as an account owner to drive enablement, adoption, expansion, and end-user engagement for a large portfolio of customers.

What you will do

• Serve as account owner and provide leadership to customers and internal stakeholders
• Identify and mitigate churn risk to ensure gross retention rates
• Maintain and grow monthly recurring revenue through product adoption and expansion
• Quarterback internal and external initiatives through cross-functional partnerships
• Develop strong customer relationships and serve as a trusted advisor
• Analyze lifecycle metrics and execute onboarding, enablement, adoption and retention plays
• Employ multi-channel communication strategies including video, e-mail, phone, partners and champions
• Ensure customer reference-ability and overall satisfaction level

Required qualifications

• Verifiable history of exceeding sales and customer success goals
• Highly organized with the ability to manage multiple tasks and competing priorities
• Technical and sales acumen with a customer-centric mentality
• Strong analytical, problem-solving and dot-connecting skills
• Enterprise-ready, solution-oriented mindset
• Experience and comfort interacting with and influencing C-level executives
• Strong written and verbal communication skills
• Excellent presentation skills
• Ability to lead, manage or influence internal and customer resources
• Experience in SaaS, Social Media Management and enterprise software

Benefits

• Health insurance plans, dental, and vision
• Wellness incentives
• 401(k) plan with employer match
• Flexible Work Environment
• Flexible paid time off
• Quarterly wellness days
• Paid holidays
• Unique employee engagement programs
• Empowering Career Growth and Success

About the company

SOCi is a leader in AI-powered marketing solutions for multi-location businesses. The company provides an agentic workforce to help distributed brands achieve local and AI search visibility.