Enterprise Customer Success Manager

Toronto, Canada (Remote); Vancouver, Canada (Remote). Posted 8 months ago

The role

You will serve as a strategic account leader for top-tier customers. You will drive revenue growth, mitigate churn, and build strategic partnerships through product adoption and customer expansion.

What you will do

Lead strategic initiatives to identify and avoid churn risks.
Drive revenue growth initiatives for top-tier customers.
Orchestrate internal and external endeavors across functional areas.
Establish and cultivate strategic partnerships with clientele.
Conduct deep dives into lifecycle metrics to optimize onboarding, enablement, adoption, and retention.
Serve as a mentor to junior team members.
Orchestrate tasks and steer high-stakes priorities.
Interact with and influence C-level executives.

Required qualifications

8+ years of deep enterprise-level customer success experience.
Extensive experience leading and impacting sales and advanced customer success outcomes.
Strong analytical, problem-solving, and communication skills.
Proven track record of interacting with and influencing C-level executives.
Bachelor's degree or equivalent education and relevant experience.

Nice to have

Experience in SaaS, Local Search, Social Media Management, and enterprise software
Fluency in French, Spanish, or German

Benefits

Health insurance plans, dental, and vision
Wellness incentives
401(k) plan with employer match
Flexible Work Environment
Flexible paid time off
Quarterly wellness days
Paid holidays
Unique employee engagement programs

Before you apply

The application window may close before the 30-day deadline if sufficient candidates are selected.
This position is being hired on an urgent basis.

About the company

SOCi is the leader in AI-powered marketing solutions for multi-location businesses. The company provides an AI-powered digital workforce to help brands achieve digital visibility and scale marketing efforts.