Account Manager

The role

This Account Manager will focus on expanding and retaining revenue within the existing client base. You will partner with Customer Success Managers to identify growth opportunities and manage upsell and renewal negotiations.

What you will do

• Build and execute account plans to drive growth and retention.
• Cultivate long-term relationships with executive stakeholders.
• Act as a trusted advisor to ensure clients maximize platform value.
• Represent SOCi at customer-facing events and industry conferences.
• Serve as a subject matter expert on localized marketing at scale.
• Partner cross-functionally with customer success, product, and marketing.
• Identify upsell and cross-sell opportunities.
• Use internal tech stack to manage business and track client health.
• Maintain forecasting accuracy and pipeline discipline.
• Deliver business cases and presentations articulating ROI to executives.

Required qualifications

• 5+ years of experience in a quota carrying Account Management or Sales role.
• Ability to prove consistently hitting or overachieving quota.
• Proven success in contract renewals, negotiations, and upselling.
• Excellent communication and collaboration abilities.
• Highly organized and detail-oriented.
• Experience managing multiple deals simultaneously.
• Refined and proven sales methodology.
• Experience working in a fast-paced entrepreneurial environment.
• Creative problem solver.
• Adaptable to new technologies and processes.
• Salesforce or equivalent CRM experience.

Nice to have

• B2B or SaaS environment
• Multi-location brands experience
• Existing industry contacts/relationships

Benefits

• Health insurance plans, dental, and vision
• Wellness incentives
• 401(k) plan with employer match
• Flexible Work Environment
• Flexible paid time off
• Quarterly wellness days
• Paid holidays
• Unique employee engagement programs

About the company

SOCi is redefining how multi-location enterprises achieve local and AI search visibility with the world’s first agentic workforce. The company transforms marketing from software you manage into work that gets done.