Agentic Workforce Adoption Manager

The role

The Agentic Workforce Adoption Manager drives adoption of SOCi AI solutions and ensures customers realize business outcomes. This role helps customers shift from platform-centric execution to leveraging Agentic Workforce solutions.

What you will do

• Increase adoption of SOCi AI solutions across assigned customer accounts
• Accelerate time-to-first-agent and time-to-value for customers
• Ensure customers achieve meaningful marketing and business outcomes through AI agents
• Maintain visibility into adoption performance and usage patterns
• Apply marketing expertise in social media, SEO, and reputation management to identify AI use cases
• Tailor adoption approaches for franchise and multi-location customers
• Partner with Customer Success Managers to prioritize AI adoption opportunities
• Lead customer-facing engagements like discovery sessions, workshops, and webinars
• Educate customers on leveraging Agentic Workforce solutions
• Help customers hire, onboard, train and operationalize AI agents

Required qualifications

• 4–6+ years of experience in MarTech or digital marketing
• Working knowledge across Social Media Marketing, Search Engine Optimization, and Reputation Management
• Depth in at least one of those marketing areas
• 3–5+ years of experience in Customer Success, Professional Services, Consulting, or related SaaS roles
• Experience working directly with customers in a post-sale environment
• Demonstrated ability to drive product adoption and influence customer behavior
• Strong communication and presentation skills
• Experience working cross-functionally in a fast-paced environment
• Bachelor’s degree or equivalent practical experience

Nice to have

• Experience supporting marketing for franchise, multi-location, or enterprise brands
• Experience working with AI-driven or advanced technology solutions in SaaS environments
• Experience leading customer workshops, enablement sessions, or strategic engagements
• Strong understanding of customer lifecycle, adoption drivers, and value realization frameworks

Benefits

• Health insurance plans, dental, and vision
• Wellness incentives
• 401(k) plan with employer match
• Flexible Work Environment
• Flexible paid time off
• Quarterly wellness days
• Paid holidays
• Unique employee engagement programs

About the company

SOCi is the leader in AI-powered marketing solutions for multi-location businesses. The company provides an AI-powered digital workforce to help brands achieve digital visibility and scale marketing efforts.