Senior Manager, Customer Supply Chain Collaboration - Americas

The role

This senior leadership role shapes and leads the operating model for strategic retail partners and Amazon business. The person will build operational partnerships, establish governance and metrics, and drive continuous improvement across the supply chain.

What you will do

• Serve as the primary operations lead for assigned strategic retail accounts
• Establish and scale a strategic account operating model
• Develop and maintain dual operational scorecards
• Lead monthly operational reviews and Quarterly Business Reviews with strategic accounts
• Own operational issue management and escalation
• Drive operational excellence across order management and sales operations
• Partner with Commercial and Account Management teams for launches and promotions
• Lead joint process improvement initiatives with strategic retail partners
• Provide senior-level leadership and oversight of Amazon U.S. and UK operational performance
• Directly manage and develop the Manager, Amazon Operations

Required qualifications

• Bachelor’s degree
• 7–10+ years of experience in operations, supply chain, logistics, or e-commerce environments
• Demonstrated experience owning operational relationships with large, complex customers or partners
• Strong financial and analytical acumen
• Proven ability to lead cross-functional initiatives and influence senior stakeholders
• People leadership experience, including managing managers
• Ability to travel up to 25% annually
• Hands-on experience with Amazon Seller Central and/or Vendor Central environments
• Experience supporting operations for large retail or wholesale customers
• Background in beauty, CPG, or consumer goods industries
• Experience working with or managing 3PLs and complex distribution networks
• Advanced proficiency in Excel, PowerPoint, and operational reporting tools; experience with ERP systems such as NetSuite or SAP

Benefits

• Competitive salary
• Bonus program
• Flexible hybrid work environment

About the company

Sol de Janeiro is a globally recognized beauty brand launched in 2015. Headquartered in New York, it delivers sensory experiences inspired by Brazil's beauty rituals.