Senior Manager, Fulfillment Operations – Americas

The role

The Senior Manager, Fulfillment Operations – Americas manages and optimizes regional fulfillment, distribution, and 3PL operations across Wholesale, Amazon, and Direct-to-Consumer channels. This role oversees day-to-day distribution execution and acts as the primary liaison with 3PL partners to ensure service and cost efficiency.

What you will do

• Manage day-to-day operations across multiple distribution centers
• Serve as the senior operational owner for all Americas 3PL fulfillment partners
• Own and drive fulfillment performance through KPI management
• Lead continuous improvement initiatives across distribution and 3PL operations
• Oversee Wholesale/Bulk/DTC Customer Order Fulfillment and Compliance
• Manage International Shipments, Routing Guides, and Quality Control processes
• Oversee the receiving process for receipts and returns
• Develop and maintain forecasts in coordination with the 3PL partner
• Support operational readiness for new customers, retailers, and marketplaces
• Partner with transportation, sales, and commercial teams

Required qualifications

• Bachelor’s degree in Supply Chain, Logistics, Operations Management, Business, or a related field
• 8+ years of progressive experience in distribution, fulfillment, logistics, or supply chain operations
• Proven experience leading 3PL provider relationships, performance governance, and multi-site distribution operations
• Experience leading and developing high-performing operational teams and cross-functional stakeholders
• Demonstrated leadership with proven organizational development and planning expertise
• Strong understanding of fulfillment operations across wholesale, e-commerce, marketplace, and retail channels
• Experience developing KPIs, governance processes, and performance management routines
• Strong analytical, communication, and stakeholder management skills
• Experience supporting systems implementations, process transformation, and change management initiatives
• Strong understanding of end-to-end supply chain interactions and warehousing
• Hands on work experience with logistics management, warehousing, fulfillment, inventory, planning, supply chain, order management and MRP tools / system
• Demonstrated ability to build relationships to achieve results and influence employees/managers

Nice to have

• master’s degree
• Experience with SAP, WMS, OMS, or transportation management systems
• Consumer goods, beauty, luxury, or retail industry experience
• Experience working in a multi-national and -cultural environment

Benefits

• Competitive salary
• Bonus program
• Flexible hybrid work environment
• Inclusive culture

About the company

Sol de Janeiro is a globally recognized beauty brand inspired by Brazil’s beauty rituals. Headquartered in New York, it is a fast-growing brand with teams in Paris, London, and Germany.