Front Desk Coordinator / Concierge Receptionist

The role

You will be the first person members meet at our concierge clinics. You will check patients in and out, manage patient accounts in our EMR, and keep the front office running smoothly.

What you will do

• Greet members and patients warmly as they enter the clinic
• Manage patient accounts in the EMR: scheduling, intake, registration updates, scanning documents, daily schedule reconciliation
• Enter membership leads and patient demographics into Salesforce
• Schedule follow-up appointments for medical evaluations, vaccinations and house calls
• Address member questions or concerns and escalate as needed
• Answer the Sollis medical hotline and direct patients to the right team
• Keep the office and clinic clean and presentable to Sollis brand standards
• Distribute mail, help send mailings, and sign for packages occasionally
• Check inventory, restock rooms, and work with the inventory coordinator to order supplies
• Perform related duties as required

Required qualifications

• High school degree or equivalent
• Excellent administrative background, especially managing customers on the phone
• Ability to execute and improve established office routines and policies
• Exceptional organization and attention to detail
• Excellent communication skills and ability to work across departments
• Tech-savvy and able to learn new technology quickly
• Able to work independently and efficiently
• Ambitious, strong work ethic, and open to new ideas

Nice to have

• 1-2 years of hospitality and/or medical office experience

Before you apply

• Pay depends on factors such as years of experience in the job, years in the industry, location, and education

About the company

Sollis Health is a medical membership offering on-demand care 24/7, 365 days a year. Members get ER-trained medical teams, on-site labs and imaging, expedited specialist appointments, and care navigation under one roof.