Operations Manager

The role

The Operations Manager leads operational and business functions of SOL Mental Health practices. This role focuses on implementing organizational initiatives, driving team performance, and managing practice operations.

What you will do

• Partner with Therapy Supervisors to align clinical and operational priorities
• Drive patient access, flow, and experience by implementing standardized workflows
• Optimize scheduling, provider productivity, and clinician collaboration
• Improve key performance metrics including new patient conversion, retention, and no-show/cancellation rates
• Oversee front desk operations, patient communication, and self-pay collections
• Lead practice-level financial and operational performance and budget management
• Manage, coach, and develop the administrative care team
• Ensure regulatory compliance while leading operational initiatives and quality improvement

Required qualifications

• 3+ years of experience in healthcare practice management
• Demonstrated success in team leadership and development
• Strong organizational and communication skills
• Proven ability to manage financial and operational metrics
• Experience with healthcare electronic health records, practice management, and scheduling systems
• Prolonged periods of sitting at a desk and working on a computer
• Must be able to lift up to 15 pounds at times

Nice to have

• Bachelor's degree
• healthcare administration background

Benefits

• Medical, dental, vision, FSA and HSA
• 401(k) with match
• PTO + 10 paid holidays
• Employee Assistance Program (EAP)
• Short & long-term disability
• Life insurance

About the company

SOL Mental Health is redefining what is possible in mental health care.