Analyst - Community Intelligence

The role

You will build an intelligence engine to understand creators and listeners by combining product behavior, support conversations, surveys, and social signals. You will own creator segmentation and lifecycle frameworks to provide strategic recommendations to various teams.

What you will do

• Own and evolve SoundCloud’s creator and listener intelligence framework
• Lead development of creator segmentation and lifecycle models
• Analyze creator journeys, cohorts, funnels, and retention patterns
• Build a Voice of the Community program using various signals
• Identify friction points and translate them into strategic recommendations
• Monitor creator-economy trends and external intelligence
• Connect external shifts with first-party data
• Partner with Music Intelligence on artist discovery and trend analysis
• Articulate cultural trends through data
• Support reporting around creator and streaming trend analysis

Required qualifications

• 2+ years of experience in customer or consumer insights, product analytics, audience intelligence, strategy, research, or a similar analytical role
• Strong experience turning complex datasets into strategic recommendations
• Proficiency in SQL
• Experience with BI and visualization tools such as Looker, Tableau, or Power BI
• Experience with segmentation, cohort analysis, lifecycle analysis, funnel analysis, and retention/churn analytics
• Ability to combine quantitative analysis with qualitative inputs
• Strong understanding of customer or audience research methodologies
• Strong business judgment
• Excellent communication and storytelling skills
• Comfortable using AI-enabled tools

Nice to have

• Experience in music, entertainment, social media, streaming, or the creator economy
• Familiarity with music and audience intelligence tools, social listening platforms, or external market datasets
• Experience with Python/R, statistical analysis, forecasting, or network analysis
• Experience with artist discovery, cultural trend analysis, or creator growth ecosystems

Benefits

• Comprehensive health benefits including medical, dental, and vision plans
• Mental health resources
• Robust 401k program
• Employee Equity Plan
• Generous professional development allowance
• Creativity and Wellness benefit
• Flexible vacation and public holiday policy with up to 35 days of PTO annually
• 16 paid weeks for all parents
• Various snacks, goodies, and 2 free lunches weekly when at the office

About the company

SoundCloud is a creator-first platform helping artists build and grow their careers. It is a multinational company with offices in the US, Germany, and the UK.