Director of Product Patient Journey (CONTRACT)

The role

You will own the end-to-end product strategy and roadmap for the SleepDoctor.com patient experience. You will maintain continuity on an existing roadmap and drive cross-functional alignment with Engineering, Data, Marketing, and Clinical teams.

What you will do

• Advance the vision and strategy for the end-to-end patient journey
• Manage and prioritize the existing roadmap
• Coordinate across the product organization
• Partner with Engineering and Data to deliver system improvements
• Work with Marketing to align campaign strategy and lifecycle communications
• Collaborate with Clinical and Care teams to design solutions
• Communicate roadmap status and results to executive stakeholders
• Track and report on key metrics like conversion, activation, and retention
• Use funnel data and qualitative research to identify friction points
• Prepare a thorough handoff for the returning Director

Required qualifications

• 8+ years of product management experience
• Track record of owning strategy and roadmap for a complex, high-stakes product area
• Ability to ramp quickly into an existing roadmap and cross-functional relationships
• Experience owning a complex, multi-stage customer or patient journey spanning multiple systems and teams
• Track record of translating ambiguous, cross-functional problems into a clear strategy and roadmap
• Comfort working with funnel and cohort data, dashboards, and experiment results
• Working knowledge of systems like CRM, e-commerce, lifecycle marketing platforms, and clinical or billing systems
• Track record of driving alignment with stakeholders without formal authority
• Interest in improving patient outcomes and experience
• Able to commit to a 16-week engagement starting by 11/20

Nice to have

• Healthcare, telehealth, or subscription consumer health experience
• SQL proficiency
• Experience with health insurance workflows
• Healthcare compliance (e.g., HIPAA)
• Clinical operations experience
• Prior experience in interim or fractional product leadership roles

About the company

SleepDoctor.com helps millions get a full night's rest through clinical expertise and consumer-first experiences. Their brands include SleepDoctor.com, SleepFoundation.org, and SleepApnea.org.