Smartbear
Accepting Applications for Future Opportunities - Renewals Specialist
Somerville, Massachusetts, United States. Posted 11 months ago
The role
The Renewals Specialist will build and develop relationships with customers as a trusted advisor. You will nurture customer relationships and act as a sales enabler to drive retention and loyalty for SmartBear products.
What you will do
- Strategically engage with customers to align customer goals with solutions
- Ensure account retention, development and growth of lifetime customer value
- Drive customer use and adoption of software to ensure maximum license utilization
- Facilitate successful onboarding and adoption of software leading to retention, upsell and cross sell opportunities
- Expand and grow customer accounts by identifying customer needs
- Educate and sell additional products in the software portfolio
- Monitor and report customers' product experiences
- Provide consultation and recommendations to improve performance and success
Required qualifications
- 1-2 years of experience in a customer facing role
- Bachelor’s degree or equivalent experience
- Strong customer-focus and service orientate
- Excellent interpersonal skills and ability to build trusted relationships with individuals at all levels of an organization
- Ability to consult with customers’ remotely or onsite (if needed) at the business operation and technical levels
- Ability to accomplish results working through others
- Hands on, individual contributor and collaborative team player
- Excellent written and oral communication skills, including presentation skills
- Strong analytical and problem-solving abilities
Nice to have
- Sales, account management or customer success experience, especially in software
Benefits
- Performance-based bonuses for eligible roles
- Generous benefits package that supports employees' health and well-being
- Flexible time off
- Hybrid work options
- Professional development opportunities
About the company
SmartBear delivers application integrity for modern tech stacks, ensuring continuous, measurable assurance that software just works as intended. The company is trusted by developers, testers, and software engineers across 32,000 organizations.