People & Culture Operations Partner

The role

You will partner with the global People & Culture team to own and support programs including benefits, payroll support, performance management, and employee engagement. You will provide operational support for U.S. benefits and handle employment-related inquiries.

What you will do

• Report to the Sr. Director, People Operations and partner with the global People & Culture team
• Own and support P&C programs including benefits, COBRA, leaves of absence, payroll support, investigations, performance management, employee engagement, and mandatory training compliance
• Own operational support for U.S. benefits programs and support global benefits administration
• Handle employment-related inquiries from employees and managers
• Partner with managers to provide consultative support across employee engagement, performance management, retention, and talent development
• Participate in employee relations meetings, investigations, and terminations
• Support compliance with federal, state, and local employment requirements
• Assist with immigration-related processes and generate employee and P&C metric reports
• Collaborate with P&C colleagues across global offices to align processes

Required qualifications

• 3–5+ years of experience in an HR Coordinator, HR Generalist, People Operations, or similar People & Culture role
• Experience supporting a global or distributed workforce
• Strong understanding of HR compliance principles, benefits administration, leaves of absence, and employee relations fundamentals
• Excellent verbal and written communication skills
• Self-starter mindset
• Strong organizational skills, attention to detail, and time management
• Strong analytical and problem-solving skills
• Advanced Excel capability
• Proficiency with Microsoft Office applications
• Comfort working as part of a global P&C team
• Occasional flexibility to overlap with colleagues across Europe and India

Nice to have

• Experience with HRIS and payroll systems such as BambooHR and ADP
• An AI-savvy mindset

Benefits

• Performance-based bonuses for eligible roles
• Generous benefits package
• Flexible time off
• Hybrid work options
• Professional development opportunities

About the company

SmartBear delivers application integrity for modern tech stacks, offering test automation, API lifecycle management, and observability capabilities. The company is trusted by developers, testers, and software engineers across 32,000 organizations.