Customer Success Manager - Scale Team

The role

You will manage a large book of business to drive retention and growth. You will train customers and drive feature adoption and outcomes leading to renewals, account expansion, and customer satisfaction.

What you will do

• Build and foster strong relationships with a large book of customers.
• Act as the main point of contact for training and product support.
• Become a specialist in the Smartly platform and digital advertising.
• Solve problems for customers and improve feature adoption.
• Meet targets and drive growth in your book of business.
• Maximize customer renewals and feature adoption.
• Collaborate across Sales, Marketing, Technical Solutions, Services, Product and Engineering.
• Contribute to helping team members grow.
• Optimize existing processes within the company.
• Enhance all customer success initiatives.

Required qualifications

• 4+ years of relevant experience in a customer success or similar customer-facing function
• Capable of learning new tools and processes quickly
• Advanced knowledge of paid social advertising (Facebook, Tiktok Pinterest, Snapchat etc)
• Proactive problem-solver with a positive attitude
• Results-driven mentality capable of meeting commercial targets and weekly productivity goals
• Able to explain complex concepts clearly and translate data into insights
• Strong spoken and written communication skills
• Self-driven with exceptional organizational skills

About the company

Smartly is an AI-powered advertising technology company that integrates media, creative, and intelligence. The company manages creative and media for 700+ brands worldwide.