Senior Customer Success Manager

The role

The Senior Customer Success Manager will manage and grow customer accounts through daily communication and online marketing expertise. This person will provide consultative advice, lead product trials, and act as a link between customers, Facebook, and the product development team.

What you will do

• Manage and nurture customer accounts through daily communication
• Work with customers to optimize online marketing strategy and resolve advertiser issues
• Take ownership of growing and managing a target market
• Develop expertise in specific industries like e-commerce, travel, classified, and mobile apps
• Maintain knowledge of the Smartly.io tool and Facebook advertising
• Build and manage relationships with customers and Facebook
• Collaborate with customers, other Customer Success Managers, and the product development team

Required qualifications

• 5+ years of account management experience in B2B SaaS businesses or corresponding agencies
• Great communication skills to explain complex concepts and provide consultative advice
• Professional spoken and written English
• Fluency in Spanish
• Ability and willingness to travel for meetings, conferences and industry events

Nice to have

• Experience in the online marketing domain

Benefits

• Social Security (IMSS) - Complete public healthcare coverage for the employee and their family
• National Housing Fund (INFONAVIT) - A savings fund that helps employees buy or improve their home
• Consumption Coverage (FONACOT) - Access to affordable personal loans for everyday needs
• Work From Home Allowance - MXN 1,000 monthly stipend to cover remote work costs

Before you apply

• Submit application/resume in English

About the company

Smartly is the AI-powered advertising technology company transforming ad experiences for brands and their consumers. It is a multinational and diverse team of 750+ employees working in 13 countries.