Customer Success Manager

The role

You will manage and nurture customer accounts through day-to-day communication and online marketing expertise. You will provide consultative advice, drive product adoption, and act as a link between customers, platform partners, and the product development team.

What you will do

• Manage and nurture customer accounts through day-to-day communication and online marketing expertise
• Identify opportunities for increased product adoption and align product value with customer marketing objectives
• Develop and maintain knowledge of the Smartly tool and the digital ecosystem
• Build, manage and develop strong relationships with customers and platform partners including Meta, Pinterest, Snapchat, TikTok and Google
• Collaborate with internal teams, including product developers, to maintain a feedback loop

Required qualifications

• 3+ years of relevant experience in a Customer Success or similar customer-facing function
• Good understanding of paid digital advertising (Meta, Pinterest, Snapchat, TikTok, Google and programmatic)
• Highly empathetic, with a positive attitude and a strong desire to help customers reach their goals
• Results-driven mentality, with a bias for action and collaboration
• Able to explain complex concepts clearly and translate data into insights
• Strong spoken and written communication skills in English
• Able and willing to travel for quarterly business reviews, conferences and industry events as required

Benefits

• Healthcare packages
• Mental health services
• Paid holidays
• Family leave
• Equity options
• Performance-based rewards
• Competitive compensation
• Career development opportunities
• Flexible hybrid work model
• Option to work abroad for up to 30 days annually

About the company

Smartly is an AI-powered advertising technology company that connects creative and media workflows using intelligent automation. The company manages creative and media for 700+ brands worldwide and $6B in ad spend.