Associate Customer Success Manager for GSA

The role

You will help Smartly's largest customers execute, optimize, and scale campaigns across paid social and programmatic media. You will use creative and automation technology to set up campaigns, build reports, troubleshoot integrations, and drive platform adoption.

What you will do

• Partner with Customer Success Managers and GSA Leads to deliver strategic and operational excellence for enterprise customer accounts.
• Support customer onboarding, training sessions, and quarterly business reviews.
• Understand customer goals, identify growth opportunities, and align Smartly solutions to business outcomes.
• Oversee end-to-end campaign setup, optimization, and performance tracking across social and programmatic platforms.
• Conduct campaign analysis and provide actionable insights and recommendations.
• Build and maintain performance dashboards and reporting frameworks.
• Develop expertise in Smartly's creative, automation, and data integration tools.
• Collaborate with Product and Engineering to surface customer feedback.
• Contribute to documentation of best practices, workflow improvements, and automation opportunities.

Required qualifications

• 1–3 years of experience in digital advertising, media operations, customer success, or marketing analytics.
• Proven ability to execute, optimize, and analyze paid media campaigns across social (Meta, TikTok, Pinterest, Snap, Reddit) and/or programmatic platforms (DV360, The Trade Desk, Google Ads).
• Strong analytical, problem-solving, and presentation skills.
• Proficiency in Excel, PowerPoint, or other business intelligence and visualization tools.
• Excellent communication and organizational skills.
• Ability to manage multiple workstreams and stakeholders across global teams.
• Growth mindset - curious, proactive, and eager to deepen expertise across multiple digital ecosystems.
• Able to work mid-shift hours to support EMEA based global accounts.

Nice to have

• Experience ideally within an agency, SaaS, or ad tech environment.

About the company

Smartly is an AI-powered advertising technology company that integrates media, creative, and intelligence. The company manages creative and media for 700+ brands worldwide and $6B in ad spend.