Customer Success Manager

The role

You will own and grow a portfolio of customers using the Smartly social advertising platform. You will act as the primary point of contact to drive adoption, renewals, expansion, and customer advocacy.

What you will do

• Own assigned customer accounts end to end
• Act as the primary point of contact for client outcomes
• Manage a growing book of business
• Drive adoption, renewals, expansion, and customer advocacy
• Proactively identify opportunities to improve customer performance and long-term value
• Develop a strong understanding of the Smartly platform and social advertising
• Build and maintain relationships with customers and external partners like Facebook, Pinterest, and Snapchat
• Collaborate with internal teams including Sales, Marketing, Technical Solutions, Services, Product, and Engineering
• Represent the voice of the customer internally

Required qualifications

• Relevant experience in a customer success or similar customer-facing role
• Strong knowledge of social advertising platforms such as Facebook, Pinterest, and Snapchat
• Ability to work independently, manage priorities, and make sound decisions
• Ability to explain complex concepts clearly and translate data into practical insights
• Willingness to travel for customer meetings, conferences, and industry events when needed

Nice to have

• Relevant experience in media/digital agencies

About the company

Smartly is an AI-powered advertising technology company that manages creative and media for 700+ brands worldwide. It is a multinational team of 750+ employees working in 13 countries.