IT Support Specialist - APAC

The role

You will provide hands-on and remote technical support to employees across the APAC region. You will troubleshoot hardware, software, identity and access, and connectivity issues in macOS and Windows environments.

What you will do

• Deliver technical assistance across APAC with a focus on early business hours in Australia and Southeast Asia
• Diagnose and resolve macOS, Windows, mobile device, hardware, software, networking, and application-related issues
• Manage IT tickets from investigation through resolution
• Coordinate device provisioning, account creation, access management, and equipment returns
• Assist with Google Workspace, identity and access management, endpoint management, and other internal IT platforms
• Provide IT assistance to employees, Workplace teams, and regional leadership
• Work with IT colleagues across APAC, EMEA, and the Americas
• Maintain documentation and contribute to the knowledge base
• Investigate and resolve technical issues independently

Required qualifications

• 3+ years of relevant experience in IT Support, Service Desk, or IT Operations
• Strong hands-on troubleshooting experience with macOS and Windows in a corporate environment
• Experience with enterprise identity and access management, including user provisioning, SSO, MFA, and account permissions
• Familiarity with Google Workspace, Microsoft 365, or similar enterprise administration platforms
• Experience using IT ticketing systems
• Solid understanding of networking fundamentals, including DNS, DHCP, VPN, Wi-Fi, and basic connectivity troubleshooting
• Familiarity with endpoint management, device security, and basic IT compliance practices
• Excellent written and verbal English communication skills
• Ability to work independently and troubleshoot unfamiliar problems
• Strong organizational skills, accountability, attention to detail, and a proactive approach to communication
• Ability to work the designated early APAC shift

Nice to have

• Experience with MDM solutions such as Jamf, Kandji/Iru, Microsoft Intune, or Workspace ONE
• Hands-on experience administering Google Workspace
• Experience supporting Apple devices in a predominantly macOS environment
• Familiarity with Slack administration and enterprise SaaS applications
• Experience with IT automation or scripting using Bash, PowerShell, or similar technologies
• Experience supporting iOS and Android devices in a corporate environment
• Experience providing IT support to senior executives
• Experience supporting distributed offices or working within a global IT team
• Familiarity with ITIL principles and IT service management best practices

About the company

Smartly is the AI-powered advertising technology company transforming ad experiences for brands and their consumers. It is a multinational and diverse team of 750+ Smartlies from 60+ nationalities, working in 13 countries.