Sr. Customer Success Manager

The role

You will own and grow customer relationships to help them get more value from digital advertising and the Smartly platform. You will advise customers on strategies, identify growth opportunities, and lead product trials. You will also share customer feedback with internal teams to improve products and customer experience.

What you will do

• Manage and develop a portfolio of customer accounts
• Advise customers on digital advertising strategies
• Identify opportunities to grow customer relationships
• Build knowledge of the Smartly platform and digital advertising ecosystem
• Scope and lead product trials and support customer adoption
• Collaborate with Customer Success, Product, and other teams
• Develop understanding of customer industries and markets

Required qualifications

• Experience managing and developing B2B customer relationships
• Consultative approach to customer success
• Strong communication and relationship-building skills
• Commercial awareness
• Interest in digital advertising and technology
• Professional spoken and written English
• Fluency in Portuguese
• Willingness to travel for customer meetings, conferences, and industry events

Nice to have

• Experience within SaaS, digital advertising, marketing technology, or an agency environment

Benefits

• Healthcare packages
• Mental health services
• Paid holidays
• Family leave
• Equity options
• Performance-based rewards
• Competitive compensation
• Career development opportunities
• Hybrid work model
• Option to work abroad for up to 30 days annually

About the company

Smartly is the AI-powered advertising technology company transforming ad experiences for brands and their consumers. It is a multinational and diverse team of 750+ Smartlies from 60+ nationalities, working in 13 countries.