Early Interest - Finance Systems Support, Manila

The role

You will provide functional and technical support for NetSuite and connected finance systems. You will use SQL and AI tools to investigate issues, support users globally, and automate repetitive tasks.

What you will do

• Provide Tier 1 and Tier 2 functional and technical support to internal users globally.
• Investigate NetSuite errors, workflow issues and data discrepancies.
• Review accounting transactions, journal entries and general ledger impacts.
• Write and modify SQL queries to investigate data and troubleshoot data-integrity issues.
• Use AI tools to support troubleshooting, improve documentation and explore automation.
• Support user access, permissions, system configuration changes, testing and regression testing.
• Maintain clear knowledge-base documentation.
• Deliver end-user training.
• Provide support for other finance applications and integrations connected to NetSuite.

Required qualifications

• Experience with NetSuite, including saved searches, dashboards or SuiteFoundation concepts.
• Hands-on experience in application support, enterprise applications, data analysis, accounting systems or a similar area working with NetSuite.
• Working knowledge of SQL, including an understanding of relational data.
• A good foundation in accounting and finance processes, such as Order-to-Cash, Procure-to-Pay and General Ledger.
• A strong interest in using AI tools to improve investigation, documentation and automation.
• Strong written and spoken English.
• A structured approach to troubleshooting.
• The judgement to resolve well-defined issues independently while escalating complex problems.

Nice to have

• Relevant studies in information technology, computer science, accountancy, management information systems or a related area

Benefits

• Healthcare packages
• Mental health services
• Paid holidays
• Family leave
• Equity options
• Performance-based rewards
• Competitive compensation
• Career development opportunities
• Option to work abroad for up to 30 days annually

Before you apply

• This is a prospect posting for an upcoming opportunity expected to begin actively recruiting within the next 45 days.
• You may not hear from the company immediately as active recruitment has not started.

About the company

Smartly is an AI-powered advertising technology company that integrates media, creative, and intelligence. It is a multinational team of over 750 people across 13 countries.